Refund Policy
Effective 2026-08-23. SPP2 Platform is a product of Desvy Protocol ("Desvy," "we," "us"). This is a general starting-point draft; it has not been reviewed by outside counsel and should be treated as provisional until it has.
1. Self-serve plans (Core, Verify, Monitor, Gateway, Pro)
Subscriptions are billed monthly in advance. You may cancel at any time from your organization's billing settings; cancellation takes effect at the end of the current billing period, and you retain access until then. We do not provide prorated refunds for partial months.
2. First-time subscribers
If you are a first-time paid subscriber and believe you were charged in error, contact us within 7 days of the charge at admin@3enet.ca or via our contact form. We will review the request in good faith.
3. Enterprise and Sovereign plans
Enterprise and Sovereign plans are contract-negotiated. Refund and cancellation terms for these plans are governed by the specific signed agreement, not by this general policy.
4. Billing errors
If you were charged due to a verified error on our part (e.g. a duplicate charge, or a charge after cancellation was processed), we will issue a full refund of the erroneous charge.
5. Chargebacks
Please contact us before initiating a chargeback with your card issuer -- most billing concerns can be resolved directly and faster that way.
6. Governing law
This Refund Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.
7. Contact
Billing questions: admin@3enet.ca or use our contact form.